Privacy Notice and Cookie Policy

Total Dental Care (TDC) is now part of Bupa.  TDC and Bupa are committed to protecting your privacy when dealing with your personal information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also provides information about your rights. For more information on this, please read ‘Your rights’ section under privacy notice.

If you have any questions about how we handle your information, please contact us at dataprotection@bupa.com.

Bupa is registered with the Information Commissioners Office, registration number Z6831692. Bupa is comprised of a number of trading companies (see Legal Notices), many of which also have their own data protection registrations.

Privacy Notice

Information about Bupa

In this privacy notice, ‘we’, ‘us’ and ‘our’ mean Bupa. Find out more about our company contact details.

Depending on which of our products and services you ask us about, buy or use, different companies within our organisation will process your information. You can find out more about the companies that handle your information, including which company makes decisions about how your information is handled based on the products and services you access or use.

Scope of our Privacy Notice

This privacy notice applies to anyone who interacts with us about our products and services (‘you’, ‘your’), in any way (for example, by email, through our website, by phone, through our app). We will give you further privacy information if necessary for specific contact methods or in relation to specific products or services.

This privacy notice applies to you if you ask us about, buy or use our products and services. It describes how we handle your information, regardless of the way you contact us (for example, by email, through our website, by phone, through our app and so on). We will provide you with further information or notices if necessary, depending on the way we interact with each other, for example if you use our apps we may give you privacy notices which apply just to a particular type of information which we collected through that app.

If you have any questions about this, please contact us at dataprotection@bupa.com.

Find full details on our privacy notice and cookies here.

Information Publication Scheme

Bupa Dental Care’s Information Publication Scheme is the information that we routinely publish in order to fulfil our obligations set out in Section 19 of the Freedom of Information Act (2000) and section 23 of the Freedom of Information (Scotland) Act 2002. Bupa Dental Care has adopted the Information Commissioner’s model publication scheme for bodies only covered for certain information.

This Publication Scheme commits Bupa Dental Care to make information available to the public where it relates to the provision of dental services to the National Health Service in England, Wales and Scotland and Health & Social Care Services in Northern Ireland.

The information covered is classed in the following seven categories:

  1. Who we are and what we do
  2. What we spend and how we spend it
  3. What our priorities are and how we are doing
  4. How we make decisions
  5. Our policies and procedures
  6. Lists and registers
  7. The services we offer

The main sources of information referred to below are the Practice Information Leaflet, available at each of our practices and our website www.oasisdentalcare.co.uk (the “Website”).

This Publication Scheme will be reviewed, and updated where relevant, at least annually.

Class 1: Who we are and what we do

In early 2017, Bupa completed the acquisition of Oasis Dental Care and all its dental practices. At Bupa Dental Care we treat NHS and private patients, offering patients a wide range of dental treatments and services.. Our dental people care for over 2million patients across the UK. Established in 1996, Bupa Dental Care has over 400 practices across of the UK and Ireland.

Details of our practices, including the dentists, the services offered at each practice, together with opening hours and staff details can be found in the practice’s Practice Information Leaflet and by following the links to each practice’s page on our Website.

Class 2: What we spend and how we spend it

Consolidated financial information for our operations, including details of our income, expenditure and investment, are included within the Annual Report and Financial statements of our intermediate parent company The Oasis Healthcare Group Limited. The latest published Annual Report and Financial statements are available from our registered office or can be accessed on the Companies House website https://www.gov.uk/get-information-about-a-company.

Class 3: What our priorities are and how we are doing

Our priorities are detailed in the Practice Information Leaflet and from time to time on our Website.

The results of regular patient feedback surveys can be found by following the links to each practice’s page on our Website.

The results of inspections carried out by the Care Quality Commission are available from the CQC website: www.cqc.org.uk.

Class 4: How we make decisions

Bupa Dental Care has a Senior Leadership Team who are responsible for the implementing the clinical, commercial and operational decisions made by its statutory boards. A number of commercial and clinical committees make recommendations to these boards to inform their decision-making. Details of significant decisions made affecting Bupa Dental Care’s operations are detailed in the latest published Annual Report and Financial statements.

Class 5: Our policies and procedures

Our privacy policy and complaints procedure can be found on our Website.

Copies of the following policies and procedures are available on request from any Practice Manager, or from the Compliance Manager at the Bupa Dental Care Support Centre:

  • Equal Opportunity policy;
  • Health & Safety policy;
  • Confidentiality and Data protection policies;
  • Policies and Procedures for handling requests for information.

Class 6: Lists and Registers

There are currently no publicly available lists or registers.

Class 7: The Services we offer

General information about the services offered by Bupa Dental Care can be found on our Website. Information about the specific services available at each practice, together with its opening hours and information for NHS patients can be found by following to the links to each practice’s page from our Website or in that practice’s Patient Information Leaflet.

NHS charges are displayed at the practice.

Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales no: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

 Updated 19.07.19