Frequently Asked Questions

Total Dentalcare Peterborough offers the highest standards of private dentalcare, whatever your personal needs. As private practice we are unable to accommodate NHS patients, but payment plans are available.

The most commonly asked questions asked by our patients are listed below.

Please speak to a member of our Reception Team if you are not able to find the information you need.

Do you accept NHS patients?

Total Dentalcare Peterborough provides private dental care only. We are therefore unable to accommodate NHS patients.

Do you treat children?

Yes, we offer the highest standards of private dental care for the whole family.

How long does it take to secure an appointment?

We aim to book patients into the first available appointment, which is usually within one week.

Do you offer emergency appointments?

We make every effort to see patients in need of urgent treatment as soon as possible.

We reserve two emergency appointments per day. If you have pain that needs urgent attention, please call our Reception Team at 8:30am to secure the first available emergency treatment time.

If our Reception Team cannot pick up your call, please leave a voice message and a member of the team will call you back as soon as possible.

If you call out of hours, you can ring the following numbers:

  • Total Dentalcare Peterborough – 01733 314131. Our answer machine will have up-to-date information and you can leave a message. If you do leave a message and your number, we will return your call as soon as possible once the practice is open.
  • NHS direct – 111 (for help and advice)

What are your opening hours – and do you offer weekend appointments?

We are pleased to offer extended opening hours so are open each weekday from 8:30am until 5:30pm. On Thursdays, we can offer appointments until 6:00pm. Our practice is now open from 8:30am to 1:00pm on alternate Saturdays.

Click here for full opening times

Please read “Do you offer emergency appointments” if you are in need of urgent attention outside our normal opening hours.

Will I be notified of costs before treatment begins?

We provide service to our clients transparently and without pressure. Your dentist will discuss various treatment options suitable for you and you will be given a full treatment plan which will thoroughly outline what your complete treatment is and how much it will cost.

Click here to see our Patient Consent Policy

Do you have a list of costs?

We can provide you with approximate costs over the telephone but we cannot confirm an exact treatment cost until you have been seen by your dentist.

Do you offer finance to spread the cost of treatment?

Yes, we offer finance options for high end treatments such as implant work and Invisalign.

How can I be sure that your dentists will provide a high standard of dental care?

We have a highly skilled team of dentists and healthcare professionals who provide outstanding clinical treatment. They are supported by a highly organised team of dental nurses, receptionists and managers who ensure that levels of service are consistently high. Each dentist has their own area of special interest so we can treat all dental needs, and you can complete various treatment options without having to be referred out of the practice.

We are registered with the General Dental Council (GDC), the government body that regulates dental practitioners in the UK. You can therefore be confident that we meet the requirements to practice competently in the UK. Our dentists attend courses through a mandatory programme for continuous professional development which assists them in continually achieving new levels of success.

You can check the qualifications and current registration of any individual dentist or dental assistant on the GDC website

What is your policy on patient confidentiality?

We take patient confidentiality very seriously and ensure that we abide by strict legal guidelines at all times. Only staff members have access to patient information.

In the event of a safeguarding concern, relevant social services or the police may be given access to your data.

If you would like to see a copy of our Privacy Policy, please ask at Reception.

Click here to see our Privacy Policy

What if I need to cancel my appointment?

We understand that in certain circumstances it is not possible to keep your appointment.However, we ask that, whenever reasonable, you give 24 hours’notice if you are not able to attend.

On occasion, we may charge a fee for late or missed appointments or if it is a regular occurrence, you may lose your place on our patient list as we need to ensure that patient time, which is valuable to others, is not wasted.

Click here to see our Failed Appointments Policy

What if I have feedback or concerns about my treatment?

If, like the majority of our patients, you have been pleased with your treatment please recommend us to others and let us know on our contact forms.

If however, you have not been satisfied or have concerns, we encourage you to discuss this with your dentist or Jordan Clark, Peterborough Practice Manager, who will help you to resolve the matter and, if necessary, follow through with our Complaints Procedure.

Alternatively, you can write in confidence to the Operations Manager Tony.Homden@totaldentalcare.co.uk who will deal with the matter personally.

Click here for our Complaints procedure

Do you offer Denplan?

At TDC Peterborough we offer Denplan Essentials. Denplan Essentials is a flexible maintenance plan that allows you to design your own plan from a range of tailored options, to suit you and your family. The plan includes:

  • Dental check-ups and x-rays
  • Dental hygiene visits
  • Preventive dental advice and therapy
  • Worldwide dental injury and dental emergency cover (Supplementary Insurance)
  • Additional private treatments you would like to offer
  • Free access to ‘MyDenplan’, our online patient portal

Please contact our Reception Team for more information.